MyBelmont Upgraded to Release 7.3

Posted by Randall Reynolds on October 13, 2015 in BIC Upgrades & Projects, ITS Project Updates with Comments closed |

MyBelmont was upgraded on Monday, Oct 12th, to version 7.3.  MyBelmont was first launched in January of 2013 at release 7.01.  The upgrade  includes many new features with support for mobile devices being at the top of the list.    The new version supports responsive design which means that pages will format automatically to fit your mobile phone or IPAD.   The new design is brighter and more user friendly.

New features of version 7.3 include the ability for students to maintain a list of favorite links both internal and external to MyBelmont.  Students can drag and drop any of the links on the left column for easy access.  In addition, a link to a favorite website can be setup in the favorites section.  Other features include an improved interface for administration of the portal.

Kudos to Paul Chenoweth, Project lead, Byron Marsh, Sr. Web Programmer and Bob Teeple, systems support specialist, on an excellent implementation.

If you have any technical issues caused by the upgrade or questions please send those to

MyBelmont is hosted and developed in partnership with the CampusEAI Consortium for exclusive use of Belmont University.


Campus WiFI Expands for Fall 2015

Posted by Randall Reynolds on September 17, 2015 in ITS Project Updates, System Maintenance & Upgrades, Uncategorized with Comments closed |

Over the last several years we have greatly expanded and improved the quality of WiFi services on campus.  Nearly the entire campus has wireless services and we are working hard to expand the number of users we can support at anyone time in every classroom.  Over the summer we installed WiFI for students in Hillside which was long over due.  We are also actively working on adding more capacity in Inman.

This year alone with the addition of the Johnson Center and new Wifi in Hillside we will have increased WiFi capacity by 42%.  Since 2009 we have increased the number of APs (access points) on campus from a little over a 100 to over 600 APs a 600% increase in equipment.

Our goal this year is to continue to expand and improve services so that we can eventually support every seat in every classroom.  Once we have upgraded Inman we will be looking for additional areas on campus to improve.  We realize that WiFi is an essential resource for students, faculty and our many guests that come on campus every day.

If you have an area where we can improve please let us know.   You can email Randall Reynolds or Randy Capps and we will look at areas where we need to make additional WiFI enhancements.


Read more…

Using Email Reply and Reply ALL in OWA plus a bonus tip

Posted by Randall Reynolds on September 15, 2015 in Tips, Tricks, and Fixes, Uncategorized with Comments closed |

For Faculty and Staff Belmont Email users

Please be aware there is a difference between REPLY and REPLY ALL when sending email on campus.   I always try to read the message before I reply to an email message but it happens.  I think part of the problem with REPLY ALL is more of us are strictly using the web version of Outlook or OWA (outlook web application).  The OWA web client has replaced for many users the use of the outlook application that we so dearly love.

If you use the OWA web client exclusively you need to make sure that the default reply is not set to Reply all.  Many users also use the Outlook client on their PC and Mac which has more features then the web version. The OWA client is much more web and mobile friendly and does not require you to install software.  So, the choice is yours on how to manage your Belmont campus email whether on the WEB or on a PC or MAC as an application.

How to change default reply setting in OWA web client only.

  1. Login to
  2. Select OPTIONS under the star symbol on right top of screen
  3. Go to REPLY Settings under Options
  4. Set default reply to REPLY

This will change the default option on the OWA screen to show REPLY first.  You can still select REPLY ALL in the drop down box.


BONUS TIP— How to recall an email in Outlook client on your PC or MAC

The bonus tip is that you can RECALL SENT messages in the OUTLOOK client on your PC or MAC.  You can not do this in OWA which is the web client.  The recall is a race against time because you can only recall the message if the receiver has not read the email.  so, good luck.

To recall a SENT message.

  1. Select the SENT message
  2. Select the ACTIONS button on MOVE part of ribbon at top
  3. Select Recall This Message (if not grayed out)
  4. If this is GRAY its been read by the person you emailed…sorry.

I hope this information if helpful and if you need assistance you can always….email me.


Randall (x5471)

Unified Messaging – Voicemail to Email

Posted by Randall Reynolds on September 1, 2015 in ITS Project Updates, System Maintenance & Upgrades, Tips, Tricks, and Fixes with Comments closed |

Over the summer the most recent upgrade of the  campus voicemail system now supports unified messaging.  What that means is we can now forward your campus voicemail to yourcampus email mail box.    This is a great new way to better manage voicemail and for some, it will simplify keeping up with managing voicemail and email.  For faculty who may not be in the office everyday or staff who want to keep track of all support calls over the weekend the unification of these two technologies will be an important upgrade.

If your voicemail box is set up with this new feature all new voicemails will forward to your email address as an email with an attached WAV file.  You can then listen to the WAV file on your Iphone or at your desktop or anywhere you read your campus email.  The voicemail message will still stay there even if you delete the email.  To remove you then have to go into your voicemail system to delete or save.

All new voicemail boxes will be set up when created by the Telecommunications Office with email addresses if the user wants to use this feature.  If you would like to use unified messaging for your voicemail you can contact Jim Early or Gary Hunter to add email forwarding to your voicemail box. This new feature is available to all faculty and staff and forwarding will be done only to Belmont email accounts.

Office 365 program for students Fall 2015

Posted by Randall Reynolds on September 1, 2015 in Blogs at Belmont, Instructional Technology (Blackboard, Tegrity, etc), Tips, Tricks, and Fixes, User Services Information with Comments closed |

Students currently enrolled at Belmont are entitled to a free subscription to Microsoft Office 365.


When a student signs in to the Office 365 Belmont Storefront at and are confirmed as being a current student they are given a one year subscription to Office 365.  They are then allowed to download and use Office 365 products on to up to 5 computers, tablets and phones.


At the end of that year when their subscription expires the student receives an email at their account notifying them that their subscription has been disabled.  The email contains a link to sign in to reconfirm their eligibility.  Once confirmed they will receive another email containing login information to reactivate or re-download Office 365.


Student support for Office 365 is completely provided by Kivuto, who manages the storefront and licensing.

If a student needs support please direct them to the following links:


Store front

Help page

Contact information



David Elder

Network Services



Spam Email on campus

Posted by Randall Reynolds on August 31, 2015 in Tips, Tricks, and Fixes with Comments closed |

Every day the Belmont email system blocks literally thousands of spam messages.  However, some still get through even with the filters that are set up.    The spam email below has a number of characteristics that are troubling.   For example, smart spammers will use official logos and familiar names in their email to legitimize the fraud.   The links will usually go to an email form on a server that is hidden where they want you to type in your information.

The links look legit.  The person looks legit (kinda).   The spammer uses the Microsoft logo and even says copyright, but none of this is correct. Their goal is to lead you to click a link and enter your personal information.  When you get a spam email we can help Microsoft block these by submitting them to Microsoft directly as spam.  That way they can improve their spam filter to reduce the effectiveness of these crooks.

To submit a spam email to Microsoft you can do the following…

In your email, whether you’re using Outlook or logged into your email on the web:

1 Create a new blank email message.

2 Drag and drop the spam email into the body of the new email to add it as an attachment.

3 Copy and paste the original spam message Subject Line into the new message Subject line.

4 Do not add anything to the body.

5 Send your new message to


From: Marilyn Plummer <not a real person>
Date: August 31, 2015 at 12:54:25 PM CDT
To: Marilyn Plummer
Subject: To all Faculty and Staff


To all Faculty and Staff,

Our system upgrade to 100 GB inbox space has been completed.

Your emails won’t be delivered by our server, unless email account is confirmed.

Visit our  Faculty/Staff E-mail confirmation portal  to confirm details of your user account.

Note that, password shouldn’t be change once email account has been confirmed.

Improving and protecting your email account is our primary concern.

Copyright©2015 Microsoft Corporation. All rights reserved.

Campus Network Upgraded Over the Weekend of August 14th

Posted by Randall Reynolds on August 17, 2015 in About ITS, ITS Project Updates, RESNET, System Maintenance & Upgrades with Comments closed |


The campus network upgrade scheduled for last Friday is now completed.    The upgrade went very well and the majority of services (Banner, wifi, resnet, portal) were up and running  by 9pm Friday night.  The upgrade included several major security enhancements as well as increasing bandwidth from 1GB to 4GB of  IP services.   Kudos to Director of Network Services, Randy Capps, and his team, Dave Elder and Andrew Kee in working hard in planning, implementing and making sure that everything came back up in good order and quickly.  Several other IT staff also worked over the weekend to ensure a smooth and nearly flawless upgrade of a very complicated network that is both residential and in the cloud.

Please let me know if you have any issues or concerns from the upgrade so that we can address those as soon as possible this week.




Campus CATV upgraded to HDTV

Posted by Randall Reynolds on August 13, 2015 in About ITS, System Maintenance & Upgrades with Comments closed |

Our campus cable TV vendor, Campus Televideo or CTV, has upgraded our CATV system to meet current digital TV standards.   The campus Cable TV system is an all-digital system which now includes some high-definition channels. In order to take full advantage, please be sure to bring a digital TV with QAM tuner for use on campus.  A QAM tuner enables your digital TV to receive digital cable channels directly without a set top box. If you are unsure if your TV has a QAM tuner, please check with your TV’s manufacturer. QAM standards for digital TV reception was first mandated by the FCC in 2007.   Campus Televideo provides digital TV service to more than 240 campuses across the United States.

How do I Setup my television when I arrive on campus?

All TV’s will require re-tuning, usually via an auto-programming or channel scan feature in the menu of your television, in order to capture all new channels. Please ensure that the Standard Cable Setting is selected (not Air, Antenna, HRC or IRC).  We have found that the auto-programming process can be as swift as 5 minutes, up to 45 minutes depending upon the television being programmed.

Is my Television compatible?

Campus Televideo is an all digital system using QAM technology. QAM is a type of digital signal that is used by cable companies to distribute television and other telecommunication mediums. This change is similar to the 2009 digital TV switchover that was mandatory for OTA (Over The Air) broadcast stations. (Important: QAM signals are different than Over the Air signals.  If you buy a digital converter or set top box from a local electronics store, it will most likely NOT work.)

  • Analog TV’s or TV’s that are generally more than 5 years old may require the purchase of a digital-to-analog converter box (QAM Tuner noted above) in order to view the new channels since the old analog system is being replaced with a digital signal.  The cost of the converter / tuner will be the responsibility of the student.  These converter boxes can be purchased through Amazon for the conversion of an older set with an analog tuner.
  • Will my TV work with our new system?  How can I tell if my TV has a QAM tuner?
    • If your television has been manufactured within the last 5 years, there is a good chance that it can receive the QAM signal.
    • The easiest way to tell if your model will work is to either:
      • Refer to the documentation which came with your television, look for QAM capable
      • Google your make and model, look for QAM-capable

More information about CATV HD on campus can be found on Belmont’s web site at this link.   If you have any questions about the upgrade please let us know by sending an email to


Office 365 Free to all Currently Enrolled Students

Posted by Randall Reynolds on July 24, 2015 in About ITS, Instructional Technology (Blackboard, Tegrity, etc), Tips, Tricks, and Fixes with Comments closed |

Office 365 Pro Plus available free to all enrolled Fall 2015 Belmont students.

For Fall 2015 all Belmont students are eligible for a free download of Microsoft Office applications.
The download includes word, excel and powerpoint.
The program requires each student to validate their current status as an enrolled student every 30 days.
This is a simple process by selecting a link within MyBelmont.

In order to be eligible for Office 365 ProPlus via the Microsoft Student Advantage program students must meet the following criteria.

  • I am a current student
  • I will be given access to Office 365 ProPlus for a defined time period, after which I will receive a notification and I will have to re-verify my status on this website
  • If I am no longer a student or cannot successfully re-verify my student status on this website I will no longer have access to Office 365 ProPlus
  • I will discontinue all use of Office 365 ProPlus when I graduate or when I am no longer an active student
  • I must connect to the internet with the device on which Office 365 ProPlus is installed at least once every 30 days otherwise the software will enter reduced read-only functionality mode


Store URL, must be eligible student to download.

Help Link:

Support Contact Link:


Dell Back to School Student Discout Promotion Fall 2015

Posted by Randall Reynolds on June 30, 2015 in MyBelmont Portal, RESNET with Comments closed |

Dell’s Back to School Student Discount Promotion, a free promotion that serves as a way to thank customers for their business and extend a special discount to employees and their students, has recently been announced for Belmont University.

Key Program Elements include:

– Discounts on personal purchases (laptops, desktops and accessories)

– Access to Exclusive Promotions

– Call in Price Guarantee

– Back to school offer, “Buy a Dell, get a 32”TV!”

– Holiday offers for Black Friday/Cyber Monday

For more information, click here or contact Blake Masters at

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